Refund Policy
THANK YOU FOR CHOOSING ANIMEILLUME!
Your satisfaction is our top priority, and we want to ensure you have a seamless shopping experience. Please take a moment to review our refund policy:
REFUND REQUEST TIMELINE
You have 24 hours from the time you receive your order to request a refund. Unfortunately, if this timeframe has passed, we are unable to process any refunds.
DEFECTIVE PRODUCT PROTOCOL
If you encounter an error with your order or receive a defective product, please reach out to our customer service team right away. We will assess your situation on a case-by-case basis and may provide a replacement or store credit at our discretion.
ORDER CANCELLATION POLICY
If you wish to cancel your order, you have 24 hours from the time of purchase to do so. If the cancellation request is not made within this timeframe, we will be unable to cancel the order.
RETURN SHIPPING FEES
Please note that Animeillume is not responsible for any return shipping fees. If a return is required, the customer is responsible for covering the cost of return shipping.
CUSTOMER SUPPORT
For any questions or concerns regarding your order or this refund policy, please don’t hesitate to contact our customer service team at animeillumehelp@gmail.com. We're here to help!
POLICY UPDATE RIGHTS
Animeillume reserves the right to modify this refund policy at any time without prior notice. Any updates will be reflected on our website, so we encourage you to check back regularly to stay informed.
ACKNOWLEDGMENT OF TERMS
By completing a purchase with Animeillume, you acknowledge and agree to this refund policy. We recommend reviewing these terms before placing your order to ensure a clear understanding of our policies.
Thank you for being a valued customer at Animeillume. We appreciate your support and look forward to serving you again!